How do I return an item?

Email sales@adaptationsbyadrian.com for approval before mailing. We will refuse packages for which we have no prior knowledge.

Returns must be mailed within 3 weeks of receiving the item. Items must be unwashed, unstained, and folded, not balled up.

Once your return is approved, we will give you a return authorization number (RA#). Include a copy of the invoice, and indicate whether you want an exchange or a refund. Write the RA# on the package and mail your return to:

Adaptations by Adrian
PO Box 7
San Marcos, CA 92079


If you are exchanging for another size because of your measurement error or a failure to give us the hip measurement, we will charge you shipping before we send out the new size. We will not charge shipping if we made the error, such as the wrong item, a flaw, or a forgotten feature.

Items marked as "non-refundable" can not be returned. Some items with customizations may not be returned. Please read item descriptions carefully.

Loss or Damage:

For damage or loss of order during transit, please contact us, but you must contact us no later than 60 days from the date of mailing. After that date we can't file a claim with our insurance agency.

REGARDING PANT ORDERS:

  • Important! We do not accept unsolicited pants. If you send us your pants to be copied, we will donate them to Goodwill. We do not copy pants. We only manufacture pants. Copying requires about a $200 investment on our part with a designer/pattern maker. It is not free to copy pants. Our seamstresses manufacture from our patterns, but they don't create.

NON-RETURNABLE PANTS:

  • A pant that has been laundered or that is not in good condition (has a stain, looks worn, a tear, or is full of pet hair).
  • A pant with an adjusted waist (i.e. a 34" pattern with a custom 38" waist) plus another customization, such as pockets or lower leg zippers.

PANT MEASUREMENTS:

  • We check every pant order for waist and inseam sizing. One common reason for a pant being “too large” is that only the waist measurement is given, and the waist is larger than the hips. This is common among sitters. All pant patterns have hips that are larger than the waist. For example, a person with a 42” waist and 38” hips needs an adjustment to make the pant fit well. They need to order using the hip measurement as well as the waist. Without the hip measurement, the normal 42” pant will have 52” hips. This person with the 38” hips should have a pant with 42” hips, not 52”, but we were not given the hip measurement. This is not our error. Please take all 3 measurements: waist, hips, and inseam.