Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Returns section for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. You will receive an e-mail with a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.
Pre-made products ship same business day or next business day (Monday through Friday). Custom made products that we make in a color or fabric just for you take several weeks, even 6 weeks in our busy fourth quarter. We encourage everyone to order a custom Winter Cape in August. Starting in October, with the first cold snap, the wait time for custom pants or capes lengthens. With capes, there is the possibility that we will run out of a particular color or print and have to wait for it to be shipped to us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping rates will be high and we declare the full purchase price of the item. We are not responsible for import fees, customs fees or taxes. Please check with your country's import policies before ordering from us.
Shipping rates for the items we sell are weight-based and include handling and shipping insurance charges.
We have no control of how packages are delivered. Please contact the shipping carrier (FEDEX or USPS) with the provided tracking number to specify a safe drop off location if you will not be present when the package is delivered.