How do I return an item?

Returns Policy

First, e-mail us at support@adaptationsbyadrian.com to tell us your experience with our products, and to obtain a "Return Authorization Number" (RA#). Once you have an RA#, mail the product back to us. All exchanges and returns will be accepted within 3 weeks of receiving the item. Don't wash the item! Write the RA# plainly on the outside of the box or bag. Include a note on the invoice with a description of the problem. We will refuse returns without a RA#. Mail the product to:

Adaptations By Adrian

P.O. Box 7

San Marcos, CA 92079


Exchanges:
You pay for postage on exchanges. We only pay postage on exchanges if it is a result of our error (you received an incorrect or defective item), we at that point will send you a shipping label by e-mail.

Refunds:

Not all items are refundable. Items that are customized such as monograms or certain pant or cape customizations are not refundable. Please check the items description thoroughly to see if the item can be refunded.


Shipping costs are not refundable. We do pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Canceling an Order:


To cancel an order, you must contact us as soon as possible by e-mail: support@adaptationsbyadrian.com or by phone (760) 744-3565. Especially if the order contains a custom item that can't be returned. Once we start working on a custom order, we wont be able to cancel it and it will be non-refundable. Once you contact us we will let you know if the order can be cancelled or not.