Pre-made products ship same day or next day (Monday through Friday). Custom made products that we make in a color or fabric just for you take several weeks, even 6 weeks in our busy fourth quarter. We encourage everyone to order a custom Winter Cape in August. Starting in October, with the first cold snap, the wait time for custom pants or capes lengthens. With capes, there is the possibility that we will run out of a particular color or print and have to wait for it to be shipped to us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping rates will be high and we declare the full purchase price of the item. We are not responsible for import fees or taxes. Please check with your country's import policies before ordering from us.
Shipping rates for the items we sell are weight-based and include handling and shipping insurance charges.
We have no control of how packages are delivered. Please contact the shipping carrier (FEDEX or USPS) with the provided tracking number to specify a safe drop off location if you will not be present when the package is delivered.
Forms of Payment
We accept the following forms of payment: Visa, Mastercard, Discover, Checks, Money Orders. We do not accept American Express. We do not accept purchase orders (PO).
Checks or Money Orders
If you don't have a credit card, you can still place your order by selecting "Check" or "Money Order" as the payment method during checkout. We will begin processing your order and when payment is received, we will ship it out.
Purchase Orders (PO)
We no longer accept purchase orders due to many organizations taking up to six or more months to pay. Place your order online and select "Check" or "Money Order" as the payment method during checkout. We will ship when payment is received.
When using a credit card, if the card is declined, do not make multiple attempts at a single purchase. If the purchase fails, there is a reason for it.
Check all the data before trying again. The number one reason why cards are declined is due to the billing address being incorrect (especially the zip code). The billing address is where your credit card statement is mailed to. That is the address that needs to be entered in the "billing address" section during checkout.
Be aware that a declined card is registered by your bank as an attempt to withdraw funds. The bank only sees this as an attempt and does not know the credit card was declined. The bank then reserves the amount until it realizes it was declined. It usually takes about 3 to 30 days for the bank to realize the card was declined and then the reserved amount drops off (these reservations usually show up as "pending").
Multiple declined attempts with a credit card will count against you as the money that you attempt to charge gets reserved every time. Since each amount is reserved, you wont be able to use those funds until the declined attempts drop off.
An example would be trying to purchase $100 worth of items. You are declined once and then try to charge the card 4 more times. You are declined for each attempt. Since you tried to charge the card a total of 5 times, 5 x $100 = $500. Since a total of $500 was attempted, the bank will reserve that amount until it realizes it was declined (this process could take 3 to 30 days for the reservation on your card to drop off).
Please make sure your BILLING ADDRESS is correct to avoid your card from being declined.